Refund Policy
Our Return and Refund Policy was last updated 10 August 2023
Thank you for shopping at sistahygiene.com.
If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.
The following terms are applicable for any products that you’ve purchased from us.
Cancellation Policy
Once an order is placed (inclusive of orders that are automatically placed under Auto-repeat Plans), it can be cancelled as long as the order has not been handed over to our delivery partner.
While orders take about a day to be dispatched, we recommend that order cancellation requests be shared within 90 minutes of order confirmation. In case you would like to cancel your order within this timeframe, please contact us via our live chat option or write to us at care@sistahygiene.com or give us a call at 090-54461043.
Upon cancellation of prepaid orders, a refund of the order amount will be initiated in 24-48 hours and credited to the source account in another 7-10 working days.
Return Policy
Your personal wellbeing is important to us and we strive to maintain high standards of hygiene. Due to the intimate nature of Nua's menstrual / personal hygiene & skincare products, once delivered, all products are non-returnable.
However, in the unlikely event of damaged, defective or different / wrong items delivered to you, please write to us at care@sistahygiene.com with the details and supporting image(s)/video(s). We consider all such cases individually. Upon receipt of the grievance, we will conduct a full and thorough examination and notify you within a reasonable time. Please note that we accept order-related concerns (e.g., damage, defective, different product(s)) only up to 7 days from the date of delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
Contact Details: care@sistahygiene.com